Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue assists in the preparation of all reports relevant to daily revenues.Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken.Answers phone in a prompt, efficient, and friendly manner. Greets, registers, and assigns rooms to guests. Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates prepares for group check-ins, check-outs, and VIP arrivals.Have strong computer skills and brand POS experience.Be incredibly friendly, customer centric, love to smile and have knowledge of the local area.Have one year of hotel, customer service and/or accounting experience.
The Hotel Night Auditor accurately balances and audits the hotel’s income and expenses for the current 24 hour period. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas. As a Hotel Night Auditor, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest.
